Shipping Policy
At NAPS Group, our mattresses are carefully packaged to ensure they arrive in excellent condition.
Orders are normally processed, packed and dispatched within 3–5 working days from receipt of your order. Please then allow approximately 1–2 working days for delivery. Orders are not dispatched on weekends or bank holidays.
If you have any special delivery requirements, please contact us before placing your order and we will be happy to help where possible.
Due to the way our foam mattresses are compressed and packaged for transportation, we strongly recommend opening your mattress as soon as possible after delivery and within a maximum of 7 days. This allows the foam to recover and expand correctly.
We also strongly recommend that you open, expand and carefully inspect your mattress within 48 hours of delivery. Please check the size, shape, fit and condition and contact us straight away if you believe there is a problem.
This request does not affect your statutory consumer rights.
We are currently unable to ship to Jersey, Guernsey, Southern Ireland or the Scottish Islands.
Return & Exchange Policy
Mattress Toppers
Mattresses toppers are personal sleep products and, for understandable hygiene reasons, we ask customers to take particular care when inspecting them.
When your mattress arrives, please remove it from its transportation packaging, allow it to fully expand and carefully check the size, shape, condition and suitability before using it.
For standard products purchased online, consumers have the right to notify us that they wish to cancel their purchase within 14 days of receiving their order, in accordance with the Consumer Contracts Regulations 2013.
If you are considering returning your mattress or topper, please do not sleep on or use it.
You may handle and inspect the product only to the extent reasonably necessary to establish its nature, characteristics and suitability, in a similar way to how you could reasonably inspect a product before purchasing it in a shop.
Mattresses and toppers that have been slept on or otherwise used may have suffered a reduction in value due to their personal and hygienic nature. Where permitted by law, NAPS Group reserves the right to make an appropriate deduction from the refund to reflect any reduction in value caused by handling or use beyond what was reasonably necessary to inspect the product.
Removing the mattress from its transportation packaging does not, by itself, mean that your right to cancel is lost.
Covers, Pillowcases & Duvets
For hygiene reasons, certain bedding products may be supplied sealed.
Where an item has been supplied sealed for health protection or hygiene reasons and becomes unsuitable for return once unsealed, we cannot accept a change-of-mind return once that seal has been broken.
Please therefore check that you have ordered the correct product and size before opening any hygiene-sealed packaging. Any fitted covers or pillowcases which have been opened will not be refundable and Duvets are non-refundable.
Your statutory rights in relation to faulty, damaged or incorrectly supplied goods are not affected.
Return Shipping
The shipping cost for this return will be deducted from your refund or exchange if NAPS Group are to arrange your return.
You (the customer) can arrange to return the item(s) for exchange or refund to us. The return must be fully tracked and insured and will be your responsibility to ensure it arrives to NAPS in the same condition it was received. We recommend you use Parcelforce online due to the size and weight. Weight :- 10kgLength :- 120cm Width :- 45cmHeight :- 45cm (Original Box Size)
Refund Process
After we receive the returned item, our team will inspect it and process your refund. The money will be refunded to the original payment method used during the purchase. *This may take up to 5 working days.Return Address: Email or Call for the full returns address. If you have any questions about our return or exchange policy, please feel free to contact our customer service team. We're always happy to help.